Frequently Asked Questions (FAQ)

General Questions

What is PRIME BASKET? PRIME BASKET (SMC-PRIVATE) LIMITED is a registered digital services provider specializing in gaming currencies, such as Apex Legends Coins, digital gift cards, and other e-commerce solutions tailored for the Pakistani gaming community.

How can I contact PRIME BASKET? You can reach us via email at primebasket3@gmail.com or through our WhatsApp/Phone support at 0306-5903260. You can also visit our office at Office 11, SA IT Mall, Rawalpindi.

Is my personal information safe? Yes. We take data security seriously and implement industry-standard measures to protect your information. Please refer to our Privacy Policy for full details.

Orders & Delivery

How long does it take to receive my Apex Coins? Most orders are processed within 15–60 minutes. However, during high-demand periods or for first-time verification, it may take up to 24 hours.

What do I need to provide to get my coins? For direct top-ups, we usually require your Player ID or the Email address associated with your game account. We will never ask for your account password.

What happens if I provide the wrong Player ID? Because digital transactions are instant and permanent, we cannot retrieve coins sent to the wrong ID. Please double-check your details before finalizing your order.

Do you offer discounts for bulk purchases? Yes, our larger coin bundles (e.g., 4,350 or 11,500 coins) are priced to provide more value per Rupee compared to the 1,000-coin pack.

Payments & Refunds

What payment methods do you accept? We accept common Pakistani payment methods including EasyPaisa, JazzCash, and Direct Bank Transfers.

Do you offer refunds? Refunds are only issued in valid cases, such as duplicate payments or if we are unable to fulfill your order. Once a digital code is issued or a top-up is completed, the sale is final and non-refundable.

Are there any hidden fees? No. The price you see on the product page is what you pay. However, please note that your bank or mobile wallet may charge a small transaction fee that is outside of our control.

Account Security

Will my game account get banned for buying from you? No. We use official and legitimate channels to source our digital products. Your account safety is our top priority.

Do you share my data with third parties? We do not sell or rent personal data. Information is only shared with payment processors to complete your transaction or when required by Pakistani law.

Legal & Policy

Can PRIME BASKET update its policies? Yes. We may update our Terms, Privacy, or Refund policies from time to time to reflect changes in the law or our business. Changes will be updated on this website with a new "Last Updated" date.

Which laws govern your services? All our services, transactions, and policies are governed by the laws of the Islamic Republic of Pakistan.